Support Options:
Email Support:
All users receive free email support, however, the support queue is attended on a priority order of (1) Enterprise clients (2) Small School Edition users (3) premium users, and (4) free users. To help us assist you better, please be very detailed about your support questions.
Phone Support:
Phone support is only available to Enterprise Clients that have purchased that option.
Online and Live Support:
Live support via screensharing is only available to Enterprise Clients that have purchased that option.
Onsite Support:
On-site support is only available to Enterprise Clients that have purchased that option.
Send us your support question or visit our extensive knowledge base.
Fantastic Support :
Thank you all so much. We are constantly impressed by your quick response and resolutions.
– Jimmy Rico, Educational Technology Center, Texas State University
“You folks are awesome! Thank you for your GREAT SUPPORT and product…You’re one in a million!!!!!”
– Henri J. Blits, Faculty, Emeritus College/Santa Monica College
“RCampus Support has been such an excellent change for the Business Seminars Program that I oversee at Santa Ana Community College in Southern California. … their system is straight-forward, easy to become accustomed to and the RCampus team is ALWAYS available for assistance, support and guidance.”
– Dianne M. Freeman, Coordinator, PSI Business Seminars/Santa Ana College
“RCampus is amazing! I just love how easy it is to use. The customer support is awesome too! I have already begun to tell others about it. THANKS!”
– RCampus User
“The timely matter in which you reply [to support questions] is amazing, I would just like to say that …”
– RCampus User
“You guys are amazing! Me, as well as some of my other club members are so impressed by your customer service.”
– RCampus User